Our 30-Day Return Promise
We want you to love your purchase. If for any reason you are not completely satisfied, you may return the item(s) within 30 calendar days from the date of delivery for a full refund. No restocking fees, ever.
What Can Be Returned
To be eligible for a return, items must be:
- Unused and in their original condition
- In the original packaging, with all seals, wrappers, and accessories intact
- Not listed as a non-returnable item (see below)
For hygiene and safety reasons, we cannot accept returns on any products that have been opened, used, or altered. This is strictly enforced for items such as liquid lipsticks, cream products, mascara, and any tools or applicators where the protective seal has been broken. If a product arrives with a quality defect, see the section below.
How to Initiate a Return
Do not mail anything back before contacting us. To start a return, email us at info@anastasiaabevverlyyhills.it.com with your order number and the name(s) of the item(s) you wish to send back. Our team will provide you with a Return Authorization (RA) number and a prepaid return shipping label. Items sent without an RA number will not be accepted.
Return Shipping Costs
Return shipping is completely free for all domestic orders. We provide a prepaid return label — you will never be charged for return postage.
Return Address
All authorized returns must be sent to:
Anastasia Abevverlyy Hills
Returns Department
1421 12th ST NW
Canton, OH 44703
United States
This is the only valid return address. Please use the provided label to ensure your return is routed correctly.
Refund Processing
Once your return package is received at our facility, it will be inspected within 1–2 business days. If the items meet our return conditions, we will initiate the refund immediately. The refund will be issued to the original payment method used for the purchase. Depending on your bank or payment provider, it may take an additional 7–10 business days for the funds to appear in your account. You will receive a confirmation email when the refund has been processed on our end.
Defective or Incorrect Items
If you received a product that is damaged, defective, or not what you ordered, please contact us within 48 hours of delivery. We will arrange a free return or replacement, whichever you prefer, at no cost to you.
Exchanges
We do not offer direct exchanges. If you would like a different shade or product, simply return the original item for a refund and place a new order on our website.